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Technical Support Engineer (MS Office 365)

iTechwx Company Limited | Thành phố Hồ Chí Minh | vn

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the iTechwx Company Limited with the position of Technical Support Engineer (MS Office 365) - iTechwx Company Limited which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Engineer (MS Office 365) - iTechwx Company Limited below matches your qualifications. Good Luck: D

In this role, you'll leverage your expertise in M365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience....

iTechwx Company Limited

Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh At office Posted 49 minutes ago Skills:

English

IT Support

Top 3 reasons to join us
  • Competitive Salary
  • International Culture
  • Young & Dynamic Working Environment
Job description Are you passionate about helping others and have a deep understanding of Microsoft 365?
Microsoft 365 (M365) is a cloud-based suite of productivity and collaboration tools that empowers businesses of all sizes to achieve more. It includes familiar applications like Word, Excel, PowerPoint, and Outlook, along with innovative services like OneDrive for cloud storage and Teams for communication and teamwork.
Were seeking a talented Technical Support Engineer to join our growing team! In this role, youll leverage your expertise in M365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience. You will:
  • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  • Follows processes provided by the business.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Your skills and experience
  • Proficient in English (4 skills)
  • Available to work for night shifts (around 10:00 PM - 7:00 AM, 5 shifts per week)
  • Strong customer service experience with at least one year of practice
Why youll love working here
  • Competitive salary depending on experience
  • Salary at 100% during the probationary period
  • Training will be offered
  • Full working equipment will be provided
  • 90% contribution of the gross salary to social insurance
  • 12 days of annual leave, 8 days of sick leave
  • 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
  • Annual Health Checkup

iTechwx Company Limited
Conquer the Everest, Together with iTechwx. Company type IT Outsourcing Company industry N/A Company size 301-500 employees Country United States Working days Monday - Friday Overtime policy No OT

Information :

  • Company : iTechwx Company Limited
  • Position : Technical Support Engineer (MS Office 365)
  • Location : Thành phố Hồ Chí Minh
  • Country : vn

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Engineer (MS Office 365) job info - iTechwx Company Limited Thành phố Hồ Chí Minh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Engineer (MS Office 365) job info - iTechwx Company Limited Thành phố Hồ Chí Minh in 14-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 14-06-2024

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